ANNOUNCEMENTS:
Jay Kleinman of Lifespire announced that there is now a waiting list for their behavior management program Spanish and English. Call 718-454-6940
Pat Liu of GHO announced that they have availability of Reimbursement funds for goods and short term respite. Family Support Case Management, Medicaid is not required, bilingual staff Mandarin/Cantonese. Call 718-307-6563
Ilka Brito of UCP of NYC announced
Family Connect is hosting a Guardianship workshop on July 10, 2013 for Manhattan and Brooklyn families only. (Space is limited)
Overnight Respite program in the Bronx is accepting applications.
MOPD has vacancies in their project open house for home modifications.
Project Connect program openings was distributed.
Call 877-827-2666 or projectconnect@ucpnyc.org
Carlos Aponte of All Care Provider services, Inc. announced:
That they are hiring new Medicaid Service Coordinator must be Bilingual (Spanish – English speaking).
Call Sandy Garcia, MSC Supervisor 877-391-0977 Ext. 2120
Jennifer Shaoul of YAI LINK announced:
- YAI, Premiere Health have partnered with the Seaver Autism Center for Research and Treatment at Mount Sinai on an important study that uses Family Peer Advocates to help improve the health and well-being of children with autism.
- Call Sara Soffers at 212-241-2993
- Autism Parent Support Group Series- English/Spanish/Mandarin variety of dates.
- Health Education workshops was distributed.
- Independent Living program is a 26 week course for adults in Brooklyn, Manhattan, Queens or the Bronx who want to further develop independent living skills.
- Family Education and Support Groups 2013 calendar was distributed.
- Vacancy memo distributed.
Call 212-273-6182
Natalie Fabris of NYSH/Camp Oakhurst announced:
That they still have openings in their youth summer camp sessions for ages 8-20 with physical and developmental disabilities. They are also accepting applications for overnight respite fall 2013.
Call 212-533-4020 Ext. 612 or nfabris@nysh.org
Luis Nieves of Lower East Side Family Union announced:
That their agency will be moving in mid – July, new address will be confirmed soon.
Mark Ampah of Catholic Guardian Society and Home Bureau announced:
Weekend Overnight Respite has vacancies. Call Jessie Jabbour 917-886-0760
PRESENTATION:
Clara Berg, Family Specialist of the New York Deaf-Blind Collaborative at Queens College
Storytelling vs. Story Listening
Storytelling
- Why am I doing this presentation?
- What do I have to share with you?
- What do I have to offer you to make it worth your time?
- Why is this important for you?
- It could save you work
- It could save you paperwork
- It could save you time
- It could save you misunderstandings
Dealing with families
Name 3 things that make you uncomfortable as you interview/ask parents to tell you their story
Possible Answers
- They go on and on
- They have unrealistic expectations
- They don’t know why they are in your office
- They don’t know how to describe problem
- They talk about other issues not related to visit
- They get distracted
- They don’t provide appropriate documentation
- They feels intimidated/nervous
- They don’t remember medical dates (surgery, hospital stays, injuries, etc.) or procedures
- They speak to someone and don’t remember name or agency
Shut Up and Listen
- In our role as professionals:
- Are we patronizing or paternalistic?
- Are we trying to motivate or tell them what to do?
- Do we take time to understand their issues?
- Do we take the time to make sure they understand us?
Please watch:
Asking concrete questions
- What can I do for you?
- Do you need help with ……….?
- Do you want me to do ……….?
- Do you feel I need to ……..…..?
- Do you need more explanations about ……….?
- Do you need more resources about ……….…..?
- Is there something special you need to tell me?
- Is it about ………….?
- Do you need more time?
- How much do you know about ………. (subject)?
- Are you happy with our services?
“How well we communicate is determined not by how well we say things, but by how well we are understood.” ~ Andy Grove; Co-Founder, Intel
By the end of the visit
- We ask ourselves:
- What do I want them to have learned?
- What do I want them to feel?
- What do I want them to do?
Reality
“The hardest part for the interviewee may be to leave out the details.
The hardest thing for you is listening to the description of unnecessary details”.
Summary
- Ask them to be prepared when they come to see you
- Create a form that fits your needs to be completed prior to the appointment
- Listen … Listen … Listen
- Explain
- Be open to questions
- Double check for understanding
- Ask if they are satisfied
As you tell your story K I S S
People are inundated with information. The best way to get their attention, and then to keep their attention is to:
Keep It Simple, Speaker (KISS)
For more information:
Clara Berg
718 997 4855
NEXT MEETING:
Next Meeting: Tuesday, September 10, 2013
10:00 AM – 12 Noon
Location: YAI
460 West 34th Street – 11th Floor (corner of 10th Avenue)
New York, New York 10001
For More Information: Jennifer Shaoul @ 212.273.6869 / Jennifer.Shaoul@yai.org
Amy Bittinger @ 718-859-5420 ext. 234 / abittinger@ucpnyc.org
Topic: Family Support Fair planning.
Presentations from:
- Family Support Fair planning.