The New Statewide Ombudsman Program

Community Service Society of New York
Presenters: Flor Raminez & Rachel Shuman

Navigating OPWDD Services? We’re Here to Help

The Intellectual and Developmental Disabilities Ombuds program, also known as IDDO, provides independent guidance and advocacy.

We are free and private
Call our statewide helpline, open Monday to Friday, 9 AM to 5 PM.
Call us at 1-800-762-9290 Email us at iddo@cssny.org

What does IDDO do?

The IDDO can help you:

• Get information about services and the supports offered through OPWDD.
• Connect you to OPWDD’s Front Door.
• Support you and advocate with you alongside your providers, Fiscal Intermediary, Care Manager, Care Coordination Organization or anyone else who supports you.
• Advise you on how to file a complaint.
• We are free and private Call us at 1-800-762-9290 or Email us at iddo@cssny.org

Learn more about the new Statewide Ombudsman program:

The Ombudsman program will provide an independent advocate for individuals who are not able to speak for themselves and provide training and support to those who can make their own decisions to help them achieve greater independence. This program will be available across the entire OPWDD service system

The IDDO is funded by the New York State Office for People with Developmental Disabilities (OPWDD) to educate and assist individuals with intellectual and developmental disabilities, their families, caregivers, and representatives successfully access OPWDD-funded services and supports.